Frequently Asked Questions
Everything you need to know about bringing nature's energy into your home.
How do I know my crystals are authentic?
At CRYSTALS.COM, we work directly with ethical mines and reputable suppliers worldwide. Each piece is hand-selected and inspected for quality and authenticity to ensure you receive genuine, high-vibration minerals for your home.
How are fragile items packaged for shipping?
We take extreme care in packaging. Every crystal is wrapped in protective cushioning and secured in heavy-duty boxes to prevent shifting or breakage during transit. We prioritize eco-friendly materials whenever possible.
What is your return policy?
We want you to love your new piece. If you are not satisfied, you may return your items within 30 days of delivery. Please note that items must be in their original condition and include all original packaging.
Do you offer international shipping?
Yes, we ship our crystals globally. Shipping rates and delivery times vary by destination and are calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.
Are the crystals ethically sourced?
Sustainability and ethics are at the core of our business. We vet our partners to ensure fair labor practices and environmentally conscious mining techniques, ensuring your home decor carries a positive footprint.